General FAQs
Answers to our most common questions.
MVR Cash and Carry is a B2B wholesale supplier of restaurant, grocery, household, and personal care products, offering a convenient one-stop-shop for businesses in the Greater Toronto Area. With a vast selection of products available in bulk at competitive prices, we are committed to delivering exceptional customer service and value to our customers. Our personalized support, flexible payment options, and commitment to quality make us a reliable and efficient supplier for businesses of all sizes.
MVR Cash & Carry is not open to the public. In order to shop with us you must have a valid business license. Learn more about how to register at MVR Cash & Carry here.
Yes, a membership is required. The membership is $20 for the year.
MVR Plus is an online shopping and delivery service available to all MVR Cash & Carry Customers.
If you are already an MVR Cash & Carry customer, to open your MVR Plus account please contact us
You must first register with MVR Cash & Carry to use MVR Plus. Head over to this page to register as an MVR Cash & Carry Customer, then contact us to activate your MVR Plus account.
We try our best to deliver your order within 1-2 business days after placing it.
Deliveries take place Monday through Friday. To check our full schedule please visit here.
Cash
Debit cards
Credit cards (extra 2% charge for in-store purchases)
Items may be sold individually, or in bulk packs.
Stock varies depending on supply and demand. High-demand items may sell out quickly.
Yes, invoices are available for accounting and tax purposes.
Returns for Shelf-Stable Products
Return requests for shelf-stable products must be submitted to Customer Service within 14 days of receipt. Shelf-stable products are items that do not require refrigeration or freezing for storage. Items must be unused and returned in their original packaging. Photos of the item are required with all return requests. Approved returns must be completed in person, and refunds will be issued only to the original payment method used for the order. Upon receipt and inspection of the returned product(s), any applicable restocking fee will be deducted from the refund amount. Customers are responsible for all return shipping costs.
Returns for Consumable Products
Consumable products are not eligible for return. This policy ensures product integrity, prevents tampering, and maintains adequate shelf life.
Damaged or Unusable Items
Orders should be inspected immediately upon delivery. If any items are received in a damaged or unusable condition (including, but not limited to, spoilage or being past expiration), customers must retain the item(s) and all original packaging and contact Customer Service within 1 business day of receipt. Requests must include clear photos showing the issue, the SKU name of the affected item(s), and the order number. Any approved refund will be issued in person and only to the original payment method used for the order.
Yes, with receipt and within 14 days.
Monday to Friday 6:30 am – 7:00 pm
Saturday 6:30 am – 4:00 pm
Sunday 9:00 am – 4:00 pm
Yes, parking is available.
Yes, this is the only location currently.