MATRICARIA 5 STEMS

Delivery Service Refund Policy

This refund policy applies exclusively to products sold and fulfilled through our delivery service.

Returns for Shelf-Stable Products
Return requests for shelf-stable products must be submitted to Customer Service within 14 days of receipt. Shelf-stable products are items that do not require refrigeration or freezing for storage. Items must be unused and returned in their original packaging. Photos of the item are required with all return requests. Approved returns must be completed in person, and refunds will be issued only to the original payment method used for the order. Upon receipt and inspection of the returned product(s), any applicable restocking fee will be deducted from the refund amount. Customers are responsible for all return shipping costs.

Returns for Consumable Products
Consumable products are not eligible for return. This policy ensures product integrity, prevents tampering, and maintains adequate shelf life.

Damaged or Unusable Items
Orders should be inspected immediately upon delivery. If any items are received in a damaged or unusable condition (including, but not limited to, spoilage or being past expiration), customers must retain the item(s) and all original packaging and contact Customer Service within 1 business days of receipt. Requests must include clear photos showing the issue, the SKU name of the affected item(s), and the order number. Any approved refund will be issued in person and only to the original payment method used for the order.

Return and Refund Processing Times
All return and refund requests are processed within 14 business days from the date the request is submitted.